Phone : 046 9490864
No Hassle Returns
30 Days returns policy
Free Delivery
On orders over €55

FREQUENTLY ASKED QUESTIONS


If your questions aren't answered here, don't hesitate to contact us by email on:

Republic of Ireland: help@laqblocks.ie
United Kingdom: help@laqblocks.co.uk


> What is LaQ?

> What is the recommended age for LaQ?

> Is my information safe?

> How does LaQ connect / disconnect?

> What are the shipping charges?

> Is LaQ safe for my child?

> In what language are the instructions?

> What if my child loses pieces?

> How long does it take for my order to arrive?

> Can I buy LaQ in shops?

> What if I change my mind?

> Do you ship worldwide?

> Can I stock LaQ in my toy shop?


   WHAT IS LAQ?

LaQ is a very simple, yet highly creative construction toy which offers an infinite possibility of creation from just 7 types of block parts. For a more detailed answer, please click here to view the "What is LaQ?" page.


   WHAT IS THE RECOMMENDED AGE FOR LAQ?

Generally LaQ sets are recommended for children over 5 years of age. However, there are more advanced sets where the recommended age is 7 years old or over that would likely be too difficult for children younger.

Due to choking hazards caused by small pieces, LaQ is NOT recommended for children under 3 years of age - or for children who are susceptible to putting small parts into their mouth.


   IS MY INFORMATION SAFE?

LaQBlocks.ie and LaQBlocks.co.uk use 2048 bit Security provided by Digital Media Internet Services Limited. All information provided (Name, Address, E-mail, etc) is encrypted. For extra piece of mind, your payment information is secure using PayPal and is covered by PayPal Purchase Protection.


   HOW DOES LAQ CONNECT / DISCONNECT?

LaQ connects by simply pushing a basic part and a connector part together until it clicks. Unlike many other construction toys, disconnecting LaQ pieces is just as easy and fun as connecting them. You simply bend the parts until you hear a snap - and the pieces are seperated. For a more detailed explaination on how to connect and disconnect LaQ, please visit our "How to" page here.


   WHAT ARE THE SHIPPING CHARGES?

Shipping charges depend on your location and how much you spend. Shipping to Ireland is €6.95, and FREE when the order is €55.00 or more. Shipping to the U.K is £8.95, and FREE when the order is £65.00 or more. We currently only ship to Ireland and the United Kingdom.


   IS LAQ SAFE FOR MY CHILD?

LaQ is compliant to CCPC and European Commission standards. LaQ has received approval in the European Union through The Toy Safety Directive 2009/48/EC. All molds, materials and assembly for LaQ parts are handled in Japan. LaQ parts are made from high quality, durable and safe ABS and POM materials. More information regarding safety standards​ can be found here​.


   IN WHAT LANGUAGE ARE THE INSTRUCTIONS?

The instruction guides are in English, Japanese, Spanish and French.


   WHAT IF MY CHILD LOSES PIECES?

One of the many great things about LaQ is it's simplicity. There are only 7 different parts (excluding wheels) and 13 colours. That means that missing pieces are less of a concern than many other children's construction toys.


   HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

In order to provide you with the best service, we use a number of different shipping methods. All shipping methods include signed-for delivery, and you can track your order online. Once your order is dispatched, generally they will be delivered within:

Republic of Ireland - Next working day

Northern Ireland - 1 to 2 days

United Kingdom - 3 to 6 days


   CAN I BUY LAQ IN SHOPS?

LaQ is new to Ireland and the U.K, so currently the only place you can purchase LaQ is with us here on laqblocks.ie and laqblocks.co.uk. As our brand grows, we hope to be available at all local toy stores. You can view lists of the shops LaQ is available in on our "Find a Stockist" page here.


   WHAT IF I CHANGE MY MIND?

Here at LaQ Blocks, we believe in value and piece of mind. We will allow the return of any products in unopened, resaleable condition regardless of the reason within 30 days from "date of purchase". Shipping charges are not refundable, and if your order included "FREE Shipping" - the shipping charge paid by LaQ Blocks for the delivery of your order will be deducted from the refund total. The return postage is also the responsibilty of the customer. More information can be found here.


   DO YOU SHIP WORLDWIDE?

Regretfully at this time we only deliver to Ireland and the United Kingdom.


   CAN I STOCK LAQ IN MY TOY SHOP?

Of course you can! We are always looking for new stockists to spread the joy of LaQ across Ireland and the U.K. If you wish to become a stockist, please contact our Wholesale Department here.